Introduction
At Vapezz, we are committed to providing high-quality, accurate, and reliable content. We take editorial standards seriously and aim to address any concerns or complaints promptly and effectively. This policy outlines the process for submitting and handling editorial complaints related to our content.
Making a Complaint
If you have a complaint regarding the content published on our website, please contact us at [email protected]. Your complaint should include:
- A detailed description of the issue or concern.
- The specific article or content in question.
- Any relevant evidence or examples that support your complaint.
Complaints Review Process
Upon receiving your complaint, we will undertake the following steps:
- Acknowledgment: We will acknowledge receipt of your complaint within 5 business days.
- Investigation: Our editorial team will review the complaint thoroughly, including examining the content in question and any supporting evidence.
- Response: We will provide a response to your complaint within 15 business days of acknowledgment. Our response will include the outcome of the review and any actions we may take.
Resolution
If your complaint is upheld, we may take the following actions:
- Corrective Measures: We will correct or amend the content if it is found to be inaccurate or misleading.
- Apology: If appropriate, we will issue an apology or clarification regarding the content.
- Further Action: In cases where significant issues are identified, additional actions may be taken to prevent recurrence.
Escalation
If you are not satisfied with the outcome of your complaint or the actions taken, you may request a further review. Please email us at [email protected] with a clear explanation of why you believe the issue has not been resolved. We will review your request and provide a final response.
Record Keeping
We maintain records of all complaints and their outcomes to ensure transparency and accountability. These records are kept for a reasonable period and used to improve our editorial practices.
Contact Us
For any questions regarding this policy or to submit a complaint, please contact us at [email protected]. We value your feedback and are committed to addressing concerns to maintain the highest standards of editorial integrity.